Last Updated : 29 May, 2024
Spoon Radio, Inc., (“Spoon,” “we,” “our,” and/or “us”) value the privacy of individuals who
use our website, spooncast.net, mobile app, and related services (collectively, our
“Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and
share information from or about Spoon users (“Users,” you,” and/or “your”) or their devices.
By using our Services, you agree to the collection, use, disclosure, and procedures this
Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also
subject to our
Terms of Service.
We may collect a variety of information from or about you or your devices from various sources, as described below. If you do not provide certain types of information such as your email address which needs to be registered for using our Services, you may not be able to use all or a part of our Services.
A. Information You Provide to Us.
Registration and Profile Information. If you sign up for an account, we ask you for your nickname, password, email address, and gender (but optionally on the iOS App). If you sign up using a social media or third-party account, we will also receive information from those third-party services such as your name, email address, profile photo. You may also provide a date of birth, profile photo, voice introduction, and topics that interest you. You may be required to provide to us a valid form of government-issued identification.
Payment Information. Spoon offers users the ability to buy “Spoons” which in turn can be used to buy “Gifts” for DJs on the Services. If you buy Spoons, your purchase will be made through your Apple or Google account. Spoon does not collect financial or billing information from you in relation to such a transaction. Please review Apple or Google’s terms and notices to learn more about how your data is processed. We do keep a record of the purchases you make, the time of your purchases, and the amount you spend in order to credit your account with the correct value. If you are a DJ or broadcast a live stream and you receive a certain number of Coins, Coins may result in some revenue as determined in Spoon’s sole discretion. However, Spoon makes no guarantee that the amount of Coins will correlate to the revenue you may receive from User Content.
Subscription Payments. In order to use Spoon Membership if you are a DJ, or a subscription plan created by a DJ through Spoon Membership if you are a listener, your subscription payment information must be registered. Spoon passes your credit card information through a trusted payment gateway and receives a token from your credit card company to request payment, store it, and attempt to make regular payments. To validate the validity of the registered payment token, we also collect the expiration date of your credit card. The payment token and credit card expiration date information are encrypted and securely managed.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us for support, we will receive your nickname, email address, unique ID, title, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Audio Broadcasts and User Content. When you use the Services, you may provide us with audio recordings (including voice) (“Casts”), live streams, along with any other content that you submit, webcast, or otherwise transmit to the Services, including, without limitation, comments, messages, photos, video, images, folders, data, text, and other types of works published on the Services, including through features such as LIVE, Buzz, Voice Card (including any third-party content included in such user content, such as any audiovisual works, sound recordings or musical works) (together with “Casts,” “User Content”).
B. Information We Collect When You Use Our Services.
Location Information. We infer your general location information (for example, your IP address may indicate your general geographic region).
Device Information. We receive information about the device and software you use to access our Services, including internet protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. We automatically receive information about your interactions with our Services, like the pages or other content you view, your language selection, the searches you conduct, people you follow, content you like, virtual items that you purchase, gift and receive, your chats and comments, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
C. Information We Receive from Third Parties.
We may receive additional information about you from third parties such as data or marketing partners and combine it with other information we have about you.
We use the information we collect:
To provide, maintain, improve, and enhance our Services;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, to validate or verify your account, and otherwise provide customer support;
To facilitate the connection of third-party services or applications, such as social networks and payment providers;
For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest to you;
To personalize your experience on our Services such as presenting tailored content;
To send you push notifications;
To send you text messages with the purpose of confirming your account;
To facilitate transactions and payments;
To de-identify and aggregate information collected through the Services and use it for any lawful purpose;
To find and prevent fraud, and respond to trust and safety issues that may arise , including taking steps that we reasonably believe to be necessary to protect the safety, security, and rights of Spoon, its employees, service providers, users and others;
For compliance purposes, including enforcing our Terms of Service , Privacy Policy, other contracts with you, or other legal rights, or as may be required to comply with applicable laws and regulations or as requested by or in our good faith belief as required by any legal or judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
We may also aggregate, de-identify, and/or anonymize any information collected through the Services in such a way that we cannot reasonably link information to you or your device. We may use such aggregate, de-identified, or anonymous information for any purpose.
Affiliates. We may share any information we receive with our affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
User Content. Our Services are social services in which you can find, enjoy, and share audio content. Your name, username, Casts, live streams, and other profile information are viewable by other users. DJs and broadcasters can see when you are viewing their live streams. We are not responsible for how other users use available information, so you should carefully consider whether and what to post, and how you identify yourself on the Services.
Third Party App Integrations. If you connect a third-party application to our Services, we may share information such as app install confirmation with that third-party.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Advertising Partners. We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) comply with applicable law; (d) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may disclose and transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
Consent We may also disclose information from or about you or your devices with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. Furthermore, we will never provide any means for fraudulently accessing Personal Data to a third party. However, as our Services are hosted electronically, we can make no guarantees as to the security or privacy of your information.
To help protect your privacy and confidentiality of your Personal Data, we also need your help. Don't share your password with anyone or use the same password you use for other services.
We do not knowingly collect, maintain, or use personal information from children under 12 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at helptw@spoonlabs.com. If we learn that we have inadvertently collected Personal Data from minors, we will deactivate the relevant Account(s) and will take reasonable measures to promptly delete such Personal Data from our records.
Our Services are hosted in the AWS Singapore Region. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from Taiwan law, then please note that you are transferring your personal information outside of those regions to the AWS Singapore Region for storage and processing. Also, we may transfer your data from the AWS Singapore Region to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
You can update your account and profile information or deactivate your account through your profile settings.
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will attempt to notify you through the Services, by email, or other means.
If you do not agree to any of the changes and you no longer wish to use our Services, you may choose to close your Account. Continuing to use our Services after a notice of changes has been notified to you or published on our Services constitutes your acceptance of the changes and consent to the modified version of this Policy. We will seek your consent when required under Applicable Laws.
If you have any questions, comments, or concerns about our processing activities, please email us at helptw@spoonlabs.com.